occasionally fully formed thoughts by bernie mcginn

Life Lessons from Marco Arment

Read.  Then re-read.

Life lessons: I’ve done everything from stocking shelves at a natural food co-op, to baking bagels at Brueggers and bussing tables. Then I realized that jobs suck, but if you could get up at 6 a.m. and bake your own breakfast, that is very satisfying. I learned the value of giving people little delights [while working at the bagel shop]. Those small details and experiences are the reason why people like luxury cars. They are full of those little delights. You can do the same thing with any business. With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

via Instapaper Founder Marco Arment’s Journey From Bagel Jockey to Publishing Pioneer | Fast Company.

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